Complaints Procedure

At Peafield Lane Academy, we value open and positive relationships with our parents and carers. Our staff are readily available at the beginning and end of the school day, meaning that most questions or concerns can be discussed and resolved quickly and informally.

Our Head Teacher is also regularly available on the playground and is happy to speak with parents and carers, either informally or by telephone. Where appropriate, concerns will be addressed directly or passed to the member of staff best placed to provide support or a timely response.

We always encourage parents and carers to speak to us as soon as a concern arises so that we have the opportunity to work together to resolve it.

However, if you feel that your concern has not been resolved satisfactorily, or you wish to make a formal complaint, our Complaints Policy explains the process to follow and who you should contact at each stage.

Our Complaints Policy can be found below.