Because of the easy accessibility of our teaching staff who come out to meet parents at the end of each day, queries or concerns are dealt with really quickly. The head teacher is often seen outside school at the beginnings and ends of days and is always available for a phone call or for an informal chat in which he will either deal with the issue personally or point parents in the best direction for getting a quick response.
However, if you feel your concerns have not been effectively dealt with it is important that you know how to make a complaint and who to address it to. The school complaints policy can be found below.
Vexatious or Persistent Complaints and Harassment Policy.
As part of the school complaints policy there is a sub-policy which protects members of staff and the school from complaints that may be considered vexatious or which may constitute harassment. A copy of this policy is available below.